About
TSUN is a renewable energy company headquartered in Suzhou, China specializing in Solar, Energy Storage.
TSUN is a Suzhou-based manufacturer of solar microinverters, AC- and DC-coupled energy storage systems, hybrid microinverters and plug-and-play solar kits. Its products target residential, commercial and industrial applications, including balcony solar and home storage. The company states it invests in R&D around photovoltaic micro-inverter topology, soft-switching, and energy storage control technologies, and sells through installers and distributors across Europe, Latin America and Southeast Asia.
Headquarters
Focus areas
Products & services
Business models
Value chain
Service areas (1)
Global distribution and marketing network
Distribution channels and localized marketing service centers, including a German branch and a Brazilian office established in 2022.
Locations
Headquarters
Weitang Town No. 55 Aigehao Road, Suzhou, Jiangsu Province, China
Service regions
Frequently asked questions
published by the companyWhat precautions should I take before installing/adding expansion batteries?
When installing/adding expansion batteries, it is necessary to power off the system to protect yourself and the machine. Performing this operation while powered on is not covered under warranty. Please follow the steps below for proper installation: a. Disconnect the SolarCan and the solar panels. b. Press the on/off button for 3 seconds to turn off the power. c. After turning off the SolarCan, install the expansion batteries to the SolarCan. d. Connect solar panels for normal use.
Does SolarCan support simultaneous charging and discharging?
Yes, the input/output ports of SolarCan are different, allowing simultaneous charging and discharging.
Can I change the battery to the SolarCan or DB2000Lite by myself?
No. If your battery in SolarCan or DB2000Lite does not work or working conditions do not meet expectations, please contact the TSUN customer service team for further help.
Is it possible to charge SolarCan with solar panels from other brands?
Yes, just meet the photovoltaic charging specifications of this product.
How to store my SolarCan?
If long-term storage is required, please fully charge the machine, disconnect the photovoltaic connection, and then turn off the machine. Charge and discharge the product every 3 months: first discharge it to 20%, then charge it to 80%.
Can SolarCan be connected to four solar panels?
Sure, you can purchase the Y-Branch Solar Parallel Cable to connect 4 solar panels.
How to monitor the electricity generation of SolarCan Solar Balcony Storage system?
On the TSUN Smart app, you can monitor solar power generation data and adjust the system's real-time output power.
How does the smart meter help SolarCan achieve zero energy waste?
The smart meter detects the total household electricity consumption, which lets SolarCan continually adjust output power. It's real-time and precise electrical discharge for your home, helping you achieve efficient energy use without waste.
What precautions should I take before installing/adding Stackable Micro Battery?
When installing/adding expansion batteries, it is necessary to power off and shut down the system to protect yourself and the machine. Performing this operation while powered on is not covered under warranty. Please follow the steps below for proper installation: a. Disconnect the Micro Storage Unit and the solar panels. b. Press the on/off button for 2 seconds to turn off the power. c. After turning off the Micro Storage Unit, install the expansion batteries to the Micro Storage Unit. d. Connect solar panels for normal use.
Are there any other precautions that need to be taken when installing and using the product?
Ensure that the AC outlet is properly grounded.
Can I change the battery to the Micro Storage Battery or Stackable Micro Battery by myself?
No. If your battery in Micro Storage Unit or Stackable Micro Battery does not work or working conditions do not meet expectations, please contact the TSUN customer service team for further help.
How to make sure the equipment is safely grounded?
The included AC end cable already ensures that the machine is safely grounded, so there's no need to worry.
