Institute for Citizen-Centred Service
Toronto, Ontario, Canada
About
Institute for Citizen-Centred Service is a non-profit network based in Toronto, Canada working on democracy & civil society.
The Institute for Citizen-Centred Service (ICCS), also known as Institut des services axés sur les citoyens (ISAC), is a not-for-profit organisation based in Toronto, Ontario. It works to improve service delivery for Canadians when they interact with all levels of government, promoting a people-centred approach in the public sector. Its activities include research and measurement of citizen satisfaction, a platform for cross-jurisdictional collaboration and shared learning, strategic planning and secretariat support for public sector leadership teams, and sharing best practices, tools and publications. It also runs several public sector councils, including on service delivery, chief information officers, and cyber security, digital and artificial intelligence.
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Citizens First
Democracy & Civil society · Canada
Research study and measurement of citizen satisfaction with public service delivery across Canadian governments, with a 2026 focus on digital platforms and emerging technologies.
Public Sector Service Delivery Council
Democracy & Civil society · Canada
Pan-Canadian council for public sector leaders on service delivery collaboration and shared learning.
Public Sector Chief Information Officer Council
Democracy & Civil society · Canada
Council of public sector chief information officers for cross-jurisdictional collaboration.
Public Sector Cyber Council
Democracy & Civil society · Canada
Council and discussion table on cyber security, digital and artificial intelligence in the public sector.
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